Easy Returns Policy
At Kidore, our aim is to provide a premium customer experience. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Kidore.com:
All items can be returned easily within 14 days of purchase in original packaging with tags intact with a few notable exceptions.
Items such as tethers/Soothers, underwear, lotions and creams are not eligible for returns.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
If any or all the products that were originally part of an order placed using a coupon or offer is returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
How do Returns Works?
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
- If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice/pay it back in cash. Bank details will be taken during refund process. Please ensure that the details that you give us are correct. Kidore will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
- Shipping charges and any other charges will not be refunded.
- In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Kidore holds the right conduct legal proceedings
- For payments made by credit cards the refund maybe back on the card or through your bank account.